Toms  Shoes
83%Recommended

Toms Shoes

4.1
              Rated #228 in Fashion & Apparel
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511 Reviews 4.1/5 stars
83% Recommended
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  • 2
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  • 1
    5%

WORST customer service. Customer Service is the WORST! I placed an order and when I received my confirmation approximately 5 minutes later I noticed the order had been doubled! I immediately call customer service and was told they could not amend or cancel an order because their system is "automated". I asked to speak to a supervisor who told me the same thing. I had to pay double for my order, wait for it to arrive and then go through the inconvenience of returning the unwanted items. Can you believe that? Then I have to wait 5 or 6 days for a refund to be processed. So now they have had double payment for about two weeks because my ship date is not until a week from now. In this day of automation and electronic media their "system is automated" so they cannot amend/cancel orders? Has to be the WORST excuse and the WORST customer service.