Toms  Shoes
83%Recommended

Toms Shoes

4.1
              Rated #228 in Fashion & Apparel
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511 Reviews 4.1/5 stars
83% Recommended
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I don't quite understand this style. It is not a very fashionable style, in my opinion. I personally would not buy them. And I have no problem spending money on shoes but I will go out and buy some Nike's or Chuck Taylor's before I would buy Tom's.

My mother purchased the Chambray shoes for my daughter. The first time she wore them, the front of the shoes shredded through. A couple wears later, the leather strap on the side snapped off. My daughter is not tough on shoes so this really made me concerned with the quality of the shoes. For $30, I'd rather buy a pair of shoes I know will hold up and look decent for a season. I personally love Cienta shoes... they hold up forever!!! The Toms didn't last a week! On another note, when I tried to contact CS about the shoes, I was on hold for 20 min before I finally gave up and tried the live chat option. Again, I didn't get a rep for 30 min. This is too long for a busy mom... who has time to sit on hold?! When I finally got someone via live chat, she couldn't resolve the situation. She gave me instructions to email the warranty dept and they would contact me about my claim. REALLY?!?!?! Do NOT order from Toms.com!

The shoes are quite nice, however my review is for the Toms online shop. If you like any Toms shoes please only buy them from a shop on the high street where you can easily try them on, return them or exchange them. My experience with the online shop was that I received completely the wrong size & it cost me $30 to send them back. The customer service was an absolute nightmare to deal with and I would like to prevent any one else making the same error.

I don't really like the style, and they are way too expensive in my opinion.

I bought a pair of the sequin Toms on May 9th 2013. I may have worn them 5 or 6 times. Both of my shoes are worn in the back heel area. The right one more to the left due to driving. I am disappointed because I love the company's concept but I can't see myself buying another pair. I will donate to the cause instead.

Sad to find out today that TOMS are manufactured in China. Totally did not expect a company with such high ethical standards to have their shoes made in a country that places such a low value on human rights and human life. Came to find that out while chatting with a Customer Service Rep about trying to get a replacement part for my daughter's Bimini. Our dog chewed part of the strap and I contacted them to see if I could purchase a replacement part. Guess what? Since the shoes aren't made here, they don't have any replacement parts. I am so disgusted. I honestly wouldn't be so mad if TOMS was some other amoral company. TOMS leaves the customer, who is essentially helping them do what they do, without any help at all.

I dont like how they are over priced shoes with cheap looking material that can get soaked and also that id prefer to wear socks with them I hate sweatty feet lol...I rather pay cheap ones that look exactly alike

It's a great concept but I would really rather give the money straight to a good cause instead of buying overpriced shoes. I do respect the idea behind it.

"This is the worst customer service I have EVER experienced. I will not be buying from them again. I got a pair of shoes as a gift that were incorrect. I had to call to be able to return them, I was on hold for over 30 minutes. They said they would be sending me a return shipping label which I never got. I called again, and was on the phone for another 30 minutes. Still no shipping label. I called a third time and talked to a manager and finally got in. I put the shoes in the mail a week later. Four weeks went by and I still did not have a credit on my account, or a refund. I had to call once again to see if they got the shoes. And all she said "Oh yea, those were processed a while ago." She ordered me the correct shoes, said she would send me a order confirmation email which I never received. I asked for it to be linked to my online account so I could see that status. I had to rep tell me that she could do it, and it could take up to 24 hours for it to appear. It never did, talked to another rep that said it was impossible to link it to my account. I will never purchase from them again. As much as I like the shoes, there customer service ruined it. I asked to have someone call me about all of this and of course that never happened. I am to the point that I want to send my shoes back because of all of this."

I like that they are so charitable, but I am not a fan of their shoes. I think they are over priced and poorly made for the money.

I have never owned a pair of Toms shoes, mainly because they're overpriced pieces of fabric. I've tried them on and I honestly wonder why anyone would buy them. They have no support, which is a huge problem for me. They would end up killing my feet after just an hour. The only reason people want to buy them is probably because they're brand name and well known. I find these shoes to be on the same level as the cheap $10 Wal-Mart shoes. I'd rather spend my money on 6 cheap knock offs than throw away $60 on just one pair of cheaply made shoes.

i hate these shoes, they fall apart, they are not comfortable, and they are very expensive.

These shoes are cheap and fall apart quickly. I will never buy another pair again for my daughter no matter how much she wants them. Thanks god Nordstroms took them back.

Love the look...but they fall a part and lose their shape way sooner than you can replace the money for them that you spent. I had one pair and will never buy again. Maybe I will accept them as a gift ...

My daughter has had many pairs of these shoes she loves them but it seems like she is always replacing them because they fall apart so fast!