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How happy are you with your mobile phone service provider?

Almost everyone has a mobile phone these days, and we wonder how we ever got along without them!  While we love having mobile phones, we don’t always love our mobile phone service provider.  Dropped calls, unexpected charges or poor customer service could be the problem, and sometimes it’s hard to switch providers.

Are you happy with your mobile phone service provider?  If not, what are you unhappy about?

Very happy (40.4%)

Ok, but could be better (46.9%)

Unhappy, I would switch if I could (12.7%)

How happy are you with your mobile phone service provider?
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54
  • happy2 By happy2
    on Nov 01, 2009  

    It serves the purpose.

  • LinetteF By LinetteF
    on Nov 01, 2009  

    I have T-Mobile and I am very happy with the service and fees. I had AT&T before and the quality of calls was poor and the notification of voice mails was always hours behind. It is night and day when it comes to service in my area and the quality of the calls with T-Mobile.

  • dedezozo By dedezozo
    on Nov 01, 2009  

    We have the sprint sero plan...it is a good deal!

  • voyager1 By voyager1
    on Nov 01, 2009  

    I have Tracfone-pay as you go- and I've never had a problem with dropped calls or anything. My only complaint with them is their customer service- they are really hard to communicate with.

  • momagarry By momagarry
    on Nov 01, 2009  

    I have AT&T also and not so happy.

  • Chanfan By Chanfan
    on Nov 01, 2009  

    I use Virgin Mobile pay as you go for over five years now. Been pretty happy with it, though I have to say that this past year they've gone up on text cost. Their customer service use to be great, but my daughter, who uses the same service bought one of their rechargable cards, that you take back to the same store each time you need to top up and once the cashier scans it and you pay the cashier, your phone is automatically topped up. For some reason back a few months ago, she wasn't topped up. After contacting Virgin Mobile CS several times with no luck, we went to the store that the rechargable card was purchased from and their Customer Service called Virgin Mobiles customer service and after 45 minutes on the phone, they credited her her minutes she had bought, plus gave her bonus minutes for the inconvience.

  • Alyssarae92293 By Alyssarae92293
    on Nov 01, 2009  

    I have metro pcs its good if u are in the area where your provider is but if you go far away....for example 2 another city you get dropped called like crazy!

  • stephd21 By stephd21
    on Nov 01, 2009  

    I love my phone but the providers are lame and there fees for everything is so on called for.. If you go over your min. the fees are crazy and I only did it once. They also claim to have service all over and every where but its not true there are certain parts of town or even in some of my familys homes that I can not get service.

  • taquila23 By taquila23
    on Nov 01, 2009  

    i love at&t with the roll over minutes...its great :)

  • emac79 By emac79
    on Nov 01, 2009  

    I love AT&T. Great coverage in MO, where I live, awesome customer service, great selection of phones and I get a discount for using them because I am in NEA (teacher's organization). No complaints.