I am writing a review on how horrible Amazon.com Customer service is as well as what a waste of time writing to the Director of Amazon.com for assistance. They lack the compassion and understanding of customers and they do not care if you will cancel an account with them. they don't even try to keep you as a consumer! I was charged a late fee for paying one day before the due date. however, I thought, if the post office shows the date of when payment was made or if it was an electronic wire payment, then everything should be fine, or there would be a grace period. I explained to the customer service, and to the director with a detailed letter showing my bank transaction, however i received a letter back with NO SOLUTION. only a generic template letter which i doubt he ever typed up himself stating that they will not waive the late fee and a bullet outline on how to avoid this in the future. I didn't care about how i would pay the bill in the future because i won't be having this issue in the future, but where was a detailed explanation back to WHY they won't waive the late fee? NONE. i felt as if i was talking to a brick wall and had no choice but to take this late fee as a loss. the only fault that i see myself being in, was not being in the states to pay the bill! Amazon.com rates the lowest of the low in caring about keeping their customers and understanding!

I will never shop on Amazon again. My husband's debit card was stolen last spring and the thieves used it on Amazon. They gave us the runaround claiming they had no evidence of any order being placed using my husband's name even when we gave them order numbers and trackng numbers from our account. The order mysteriously disappeared a day later. We never got any kind of admission from Amazon that they goofed letting someone use our card from a differente-mail account. An apology would have been all I neded to continue doing business with them, but it never happened. An online porn site the thieves used offered us more immediate help than Amazon. They refunded our money immediately and apologized. Happy landings, Amazon. You will never have our business again.

At what cost? The good news is that you can get things fast and cheap. The bad news is that comes at a tremendous cost in employee working conditions. Please think twice before buying anything on Amazon, and try to support your local brick and mortar stores.

Packages come late or doesn't come at all. The. They issue you a promo.

Hate the new Amazon delivery system Last year I would have given Amazon 5 stars. They have everything and I always think it is helpful to read recommendations from real buyers of products. BUT I hate those new little Amazon trucks! Go back to UPS. The Amazon drivers deliver packages to me that don't belong to me and it is a complete hassle to get them rerouted, they drive like crazy and park wherever they want, and they don't put the packages at my house where I have asked they be delivered. From ordering at least weekly, and often more, my Amazon orders have dwindled to very very few because of this.

ZERO! I have not had any good experiences with Amazon. For starters I have been unable to access my account for almost 6 months now. My Prime account. Amazon customer service can not help me regain access to my account but they sure don't mind taking the membership fee out every month. I've called them no less than 6 times for help and the last time to cancel my Prime membership. Of course they can't do that either. So my only options are to cancel my bank card or continue letting them take money out for an account that I have no access to?? I would not recommend Amazon to anyone.

This website is ok. You have to watch the prices they can be so much higher that at other stores.

They have great stuff but sometimes they're shipping is really slow when they say something will coming a few days it doesn't come. I quit my membership just got to annoying

Customer Service Needs to Improve I love the convenience of ordering through Amazon, everything from books to toys to clothing to food. However, their customer service needs to up their game. I recently had an issue where the outcome was decided with anyone talking to me. I appealed and, again, the decision was made without anyone reaching out to me. My Prime membership expires in January and I am undecided on whether I will renew.

downhill I've been a prime member for over 10 years and the last year amazon has went from 100 to 10 if that ! Their customer service is crap now compared to how it was . I ordered a shelf from AMAZON not sold from anyone else it was specifically sold and shipped from amazon themselves I had to send it back 3 different times before I said screw it and went to IKEA . Hopefully they improve or I'm going to have to suck it up and switch to another delivery site

I love how quickly items get shipped from Amazon. Sometimes I do not like clicking in so many different things but I do love the convenience of one stop shopping.

I LOVE SHOPPING AMAZON!! ONLY ONE DOWN SIDE IS A PRODUCT IS DAMAGED IN SHIPPING YOU HAVE TO CALL THE MANUFACTURE TO GET A REPLACEMENT. BUT WATCH THE WARRANTY INFO!! BOUGHT A SHARP PRODUCT AND CALLED MANUFACTURE TO GET A REPLACEMENT PART AND COME TO FIND OUT THIS PRODUCT WAS A REFURBED UNIT!! I WAS STEAMING MAD AND AMAZON STATED THE DO SELL REFURBED UNITS AND THIS ONLY IS NOT TOLD TO THE CUSTOMER BEWARE!! WITH A REFURBED UNIT THE WARRANTY IS ONLY 30DAYS THEN AFTER THAT YOU ARE STUCK WITH THE REPAIRS TO PAY FOR!!

I HAVENT MESSED WITH THIS A WHOLE LOT BUT I NOW EVERYTIME I LOOK UP AN ITEM IT POPS UP ON HERE

Amazon has gotten more expensive over time. I will say that normally I can find a better deal some place else, but when buying bulk items I can get a really good deal!

I was a big fan of Amazon. I've had a prime membership and spent thousand of dollars on amazon products. Everything from diapers, makeup, books..you name it I've bought it from there. Lately their returns and customer rice has been horrible. I've had a hard time understanding what the customer service is saying and have had a few issues with canceling an order. I am not renewing my prime, and right now I am only using it for he free TV showes and movies. I gave 3 stars because instant videos are awesome. Better than Comcast And net flux.